Only reason for the 3 stars is for the service I received before my membership purchase. The first 4 times I was here I was super impressed with the services and the staff. I purchased a membership...55 dollars a month. My expectation at this point is to receive the same exact service I had received previously. I have NOT been happy since I purchased the membership. The mold smell (that didn't used to be an issue) from the carwash comes through my vents and I can still smell it after the interior cleaning. Interior windows need to be redone everytime wither by myself or one of the staff members, today the vacuuming was unacceptable. I was so discouraged I left without complaining. I won't be renewing my membership. I won't be calling to speak with a manager, feeling like it's managements responsibility to reach out to me, if I am a "valued" customer.